Rose Water Health must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You will be held responsible for the return shipping charges. All items need to be returned within fourteen (14) days of receiving a return label sent via e-mail attachment. No return will be accepted without prior authorization. Items must be returned in their original condition and in the original packaging.
In the event that a return is a result of an error made on our behalf, we pay the return shipping costs.
A placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.
Returns due to Customer Error:
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.
*Orders may qualify for additional shipping charges depending on the size, weight, bulk and location of the order. However, customers will always be contacted before any such charge is added. If you have a problem with your order, please contact us at email@example.com.